Communauto Tips and Tricks

The reservation grid is in the app!

The long-awaited moment has arrived: the reservation grid is officially integrated directly into the Communauto app. You asked for it, and we’ve developed it!

Now, at a glance, you can see the start and end dates/times of reservations for all vehicles at a station. Super convenient, right? It’s perfect for last-minute reservations because, if you have some flexibility, you can adjust your selection to slip in between two reservations!

Please note that only reservations starting within the next 72 hours give access to this tool. 

In addition to being available in your online account, you now also have it at your fingertips in the app. Here’s how it works:

For more information on round-trip vehicle booking, please visit our FAQ.

Communauto Québec Tips and Tricks

Report damage and cleanliness issues right from the app

It’s possible to notify us of new damage, or a messy car, directly in the Communauto app. Simply click on “Report (damage, cleanliness)” in the main menu.

Here are some guidelines to make your reports even more effective:

What to report?

Via the form now available in the app:

  • Any damage for which you are responsible: (see article 5.1 of the Rules and Regulations for more details on what is mandatory to report).
  • Any significant damage that is not already listed on the damage card located in the vehicle’s glove box:
    • outside the vehicle: visible damage or cracks resulting from an impact or significant rub and clearly requiring intervention on our part, damage to the windshield (crack or chip larger than a dime), etc.
    • inside the vehicle: broken dashboard accessories, tears in fabric (on a seat, or other), etc.
  • Any mess that can be cleaned (i.e. discarded food/wrappers, masks/wipes, pet hair/paw prints) and/or which indicates a flagrant lack of courtesy to others, which is important to denounce.

By phone:

Any problem or damage preventing the use of the vehicle: never leave a voicemail message or use our reporting form to report a problem that requires immediate intervention.

Don’t report:

  • Permanent stains on the seat fabric (unfortunately we will not be able to remove them).
  • Small scuffs or superficial scratches, small rust spots, or barely visible dents.

Avoid sending us more photos than necessary

A picture is already worth a thousand words, and extra photos only add unnecessary processing time.

In addition, to make it easier for us to assess the situation, it’s better to provide us with wider photos rather than a close-up shot. Take a second, closer photo only if necessary (if what you want to draw our attention to isn’t obvious in the first photo). In most cases, a single photo should suffice.

What follow-up should you expect?

Any damage that impacts the drivability of the vehicle, or damage that could quickly get worse without proper attention, will be addressed without delay.

Minor damage that is purely aesthetic in nature, however, is subject to prioritization. This damage is noted on the vehicle damage card to help avoid duplicate reports.

In the case of messy vehicle reports, we also need to prioritize, as it’s not possible to send out a fleet agent after every single report. In this regard, the photos you take and send in are of great help to us. They allow us to move up a vehicle’s cleaning as necessary, and reach out to potential culprits.

It’s thanks to the contribution of as many people as possible that we’ll all be able to “drive cleaner”.

We thank you in advance for your cooperation!

Tips and Tricks

Tips for a worry-free winter

Give yourself extra time!

Winter comes with its share of surprises. To avoid being late, we suggest you plan a little extra time for your reservations or consider extending.

Make sure you remove all the snow

Remove all the snow around and on the vehicle before driving away, including the hood, roof, and headlights. Don’t forget to de-ice the wipers. If they remain stuck, they might break, at your expense.

Don’t forget gas and washer fluid

As usual, make sure the gas tank is at least a quarter full when you return the vehicle.

If you use all of the washer fluid in the tank, it must be refilled. Submit your receipts through the mobile app to get reimbursed. Please use cold weather windshield washer fluid (-40°), year-round.


To fight condensation in an efficient manner, it’s advised to set the air intake dial to exterior rather than recirculation. Otherwise, the interior windows will remain covered in mist.

ABS brakes

All of our vehicles are equipped with anti-lock brakes (ABS). If you feel a vibration in the pedal when you brake on a slippery road, it is most likely because the anti-lock brakes are in action.

Please be considerate

Please shake off your boots and the car mats to avoid snow or water accumulation in the car!

…And drive safely!

We can’t stress this enough! In winter conditions, drive carefully and slowly, and try to brake well in advance. Don’t hesitate to refresh your memory on starting up a car in cold weather by reading the manual located in the glove box of our cars.