Depending on their value and/or size, lost and found items that are reported to us are either left in the vehicle to allow the owner to recover the item themselves, or may be picked up and stored at our offices. If it is a valuable object, efforts are made to identify the owner.
We keep items brought back to our offices for one month. After this period, reusable items are donated to charities, or recycled. This policy aims to avoid excessive accumulation of unclaimed items in vehicles or at our offices. We thank you in advance for your understanding.
If you think you have forgotten an object in a vehicle, do not hesitate to contact customer service at +1-855-SHARE-99 (+1-855-742-7399).
For FLEX cars in Toronto and Hamilton: you can locate the vehicle in the Communauto app and return to it on your own. To do this, simply find the vehicle in your Past trips and click on Locate.